Shipping & Returns

For in-store pickup, you will still need to fill in your Shipping Address at checkout, then the next step will be Shipping Method and you can select "Pick up in-store at Urban Yarns". Please wait to come in until we contact you letting you know your order is ready for pickup.

Free Shipping on orders over $125 CAD throughout Canada and the United States.

For orders under $125 CAD:

For Aug. 1 - Sept. 4, 2022, Canada Post has implemented a fuel surcharge of 37% on parcels shipped within Canada and 21.75% on parcels shipped from Canada to the United States. We are unable to absorb this and have increased our shipping flat rates accordingly, but we look forward to lowering them again when fuel surcharges are lowered.

Shipping in Canada is a flat rate of $17.95 and is sent by Canada Post Expedited Parcel. Allow 3-7 business days for delivery to major urban centres, and more to non-major or remote locations. Tracking number is provided by email once shipped.

Shipping to the United States is a flat rate of $21.95 and is sent by Canada Post Expedited Parcel USA or Tracked Packet USA. Allow up to 10 business days for delivery to major urban centres, and more to non-major or remote locations. Tracking number is provided by email once shipped.

International shipping outside of the United States is available on orders placed by phone only, at 604-228-1122 or 1-877-488-9276. Two shipping quotes will be provided for you to choose from: the lowest rate (up to 8 weeks for delivery, does not include tracking number therefore customer waives refund/replacement if lost by the postal service), or the next rate up that includes a tracking number and insurance (5-10 business days).

Please note that exchanges or store credits for regular-priced yarn (unused, unwound, with original ball band) are available within 90 days of purchase, with presentation of the receipt. Sale yarn, special orders, needles, notions, books, patterns, and giftware are all final sale. If you request a gift receipt when purchasing giftware, it may be returned by the recipient for refund or exchange within 30 days of purchase.