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Shipping & Returns

Free Shipping on orders over $125 CAD throughout Canada and the United States.

For orders under $125 CAD:

Shipping in Canada is a flat rate of $12.99. Allow 3-5 business days for delivery. Tracking number is provided by email once shipped.

Shipping to the United States is a flat rate of $17.99. Allow up to 10 business days for delivery. Tracking number is provided by email once shipped.

**Due to the Canada Post strike we will be using alternate couriers such as FedEx beginning Nov. 20, 2018 and continuing until timely Canada Post and Canada Post-to-USPS delivery resumes. If we shipped your order prior to this date and you have not yet received it, enter your tracking number on the Canada Post website to see its delivery status, then please feel free to contact Lindsay with any questions at knitting@urbanyarns.com or 604-228-1122 / 1-877-488-9276.

International shipping outside of the United States is available on orders placed by phone only, at 604-228-1122 or 1-877-488-9276. Two shipping quotes will be provided for you to choose from: the lowest rate (up to 8 weeks for delivery, does not include tracking number therefore customer waives refund/replacement if lost by the postal service), or the next rate up that includes a tracking number and insurance (5-10 business days).

Please note that exchanges or store credits for regular-priced yarn (unused, unwound, with original ball band) are available within 90 days of purchase, with presentation of the receipt. Sale yarn, special orders, needles, notions, books, patterns, and giftware are all final sale. If you request a gift receipt when purchasing giftware, it may be returned by the recipient for refund or exchange within 30 days of purchase.

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